Refund policy

Last Updated: August 11, 2026

At Pearlings, we carefully inspect our jewelry before it is shipped. Because our products are carefully selected and prepared for each order, all sales are final.

1. No Returns or Exchanges

Pearlings does not accept returns or exchanges.

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Incorrect size selection

  • Personal preference

  • Ordering multiple items to decide later

  • No longer wanting the item

  • Any other reason unrelated to the item being damaged, defective, or incorrectly fulfilled

Please review product details carefully before placing your order.

By completing a purchase, you acknowledge and agree to this policy.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact Pearlings Support as soon as possible after delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging, if applicable

Our Support team will review the issue and determine the appropriate resolution.

Depending on the circumstances, Pearlings may offer a replacement, repair, or another appropriate resolution.

3. Items Damaged After Delivery

Pearlings is not responsible for damage caused after delivery through improper use, accidental damage, improper storage, improper cleaning, normal wear and tear, or failure to follow applicable jewelry-care instructions.

4. Lost or Stolen Packages

Once an order has been delivered according to the carrier's tracking information, Pearlings may not be responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you cannot locate it, please first contact the shipping carrier and then contact Pearlings Support for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address during checkout.

If an order is returned to Pearlings because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

6. Final Sale

All purchases made through Pearlings are considered final sale unless Pearlings determines that an exception is appropriate for a damaged, defective, or incorrectly fulfilled order.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

7. Contact Pearlings Support

For assistance with a damaged, defective, or incorrect order, please contact Pearlings Support through the contact information provided on our Website.

Please include your order number and relevant photographs so that our team can assist you as efficiently as possible.

Pearlings
6638 Southwest Fwy
Houston, TX 77074
United States